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Terms and Conditions

This website is published and maintained by Temperature Control Solutions Ltd. By using the Site you agree to the terms and conditions outlined in this legal notice ("Terms and conditions"). If you do not agree to the Terms of Use, please do not use the Site.
Express catering spares is a trading style of Temperature Control Solutions Ltd
Definitions .
Seller" means Temperature Control Solutions Ltd, The Ols School House Smalley DE7 6EF "Buyer" means the person who buys or agrees to buy the Goods from the Seller;

"Goods" means the articles, which the Buyer agrees to buy from the Seller;

"Price" means the price for the Goods excluding carriage, packing, insurance and VAT;

"Delivery Date" means the date specified by the Seller when the Goods are to be delivered and

"Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing to the Seller.

"Site" means

Price and Payment.

  1. Payment is by Credit Card, Cheque Bacs or credit account. No goods will be dispatched prior to clear funds except for the credit account where funds including VAT will be due 30 days after date of Invoice. An overdue invoice shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 4% above National Westminster Bank Plc's base rate from time to time in force and shall accrue at such a rate after as well as before any judgment and provided that if the Seller shall so elect and shall notify the Buyer to such effect the Seller shall not be bound to deliver the Goods until the Buyer has paid for them in which event payment shall be due before the Delivery Date and time for payment shall be of the essence.
  2. If the Buyer fails to make any payment on the due date then without prejudice to any of the Seller's other rights the Seller may suspend or cancel deliveries of any articles due to the Buyer and may appropriate any payment made by the Buyer to such of the Goods as the Seller may in its sole discretion think fit.
  3. The Seller shall be entitled to amend, in writing to the Buyer, any accidental error or omission on any quotation estimate or invoice given by it and, if the Buyer, in its discretion, accepts such amendment and proceeds with requested delivery of the Goods, to receive payment from the Buyer accordingly.
  4. Discounts advertised on the Site (Site discounts) apply only to goods purchased via the site and are not applicable to products purchased from Seller by any other means. Site discounts supersede any other agreement with the Buyer and are not incremental to discounts offered by other means.
  5. Goods will not be dispatched until funds have cleared unless previously arranged.

The Goods.

Every effort is made in correct representation of the goods for sale on the website. From time to time manufacturers may change design specifications to aid ongoing development of products. All products, prices, and specifications are subject to change without prior notification.

We cannot guarantee the specifications and images on the site. Any stock shown in product images is for display purposes only and is not included for in any sale unless clearly stated.


Most Items on the site have 6.50 + VAT delivery except certain items of which may have a surcharge for remote locations or large fragile items such as glass. We cannot do anything about this and do not make any profit from delivery charges. Delivery is to the door only, larger items the delivery driver may need assistance. If you require an unpacking and installation service this can be arranged at additional cost.

Please check and double check the product will fit through doors etc

On receipt of the goods make sure they are not damaged in anyway, and also it is the correct model you have ordered. Note any problems on the delivery note.
Once you have the goods and after unpacking you find damage you must contact us within 1 working day with details of the damage. Please do not use the item in this time as it will have to be returned.

Make sure you are able to take delivery aborted deliveries will be charged for.

You can expect delivery 3- 5 days from a completed order (cleared funds). Once an order has been placed we will confirm delivery times. We will do our best for delivery as soon as possible. This depends on stock levels transport availability etc. We are not held liable for delayed deliveries.

If your not ready for the product and require a delayed delivery we can arrange this, please contact us.

The Goods shall be delivered to the Buyer at the Seller's address. This is curb side delivery and moving of equipment in to premises is the customers onus. We have a unpacking and installation service this is chargeable, please contact us for a quotation.

Any partial loss or damage in transit must be reported in writing to the Seller and the carrier within 1 working day of receipt of the Goods and in the event of non-delivery within 1 day after the date of the Seller's invoice or (in the case of a performa invoice) within 7 days after the date of dispatch advice the Seller and the carrier must be notified in writing.

Returns / Refund Policy
Occasionally the wrong spare part may be ordered, Goods are not sold on a trial basis buyers should check product descriptions sizes and suitability before ordering. Remember you need to get the equipment through doors etc. Goods will not be accepted for return with out original packaging . We comply with distance selling regulations .If you are not satisfied with the goods you may return them for a full refund from seven days of the order being placed or seven days from delivery which ever is longer.

If you wish to return the goods please notify us within seven days from delivery..

We do not accept returns on Printed circuit Boards of which have been opened and fitted from the original packaging. All PCB's are security marked for returns.

Incorrectly ordered items returned maybe charged with a 20% restocking charge

On receipt of the goods make sure they are not damaged in anyway, and also it is the correct model you have ordered. Note any problems on the delivery note.
Once you have the goods and after unpacking you find damage you must contact us within 1 working day with details of the damage. Please do not use the item in this time as it will have to be returned.

In a rush... due to the nature of the products we sell you could be. Please contact us before you order if you require express delivery, if we can help we will. Not all products will be available for express delivery. There will be a delivery surcharge for express arrangements.


Warranties on spare parts are wide and varied depending on manufacturer. Please contact us if you require specific parts warranties. Please presume 3 month warranty, Electronic PCB's or controllers cannot be returned with out prior permission

Title and Risk
  1. The Goods shall be at the Buyer's risk as from delivery.
  2. Notwithstanding delivery having been made the property in the Goods shall not pass from the Seller until the Buyer shall have paid the Price plus VAT in full and any other sums whatever due from the Buyer to the Seller in relation to the Goods and the Seller shall be entitled to recover the Price (plus VAT) notwithstanding that property in any of the Goods has not passed from the Seller. Upon such sums being paid by the Buyer to the Seller, property in the Goods shall pass to the Buyer.
  3. Until property in the Goods passes to the Buyer in accordance with the foregoing paragraphs of this condition the Buyer shall (i) hold the Goods and each of them on a fiduciary basis as bailee for the Seller and shall at no cost to the Seller store the same separately from all other goods in its possession and marked in such a way that they are clearly identified as the Seller's property (ii) in the event of breach of the terms of this Agreement by the Buyer and upon request by the Seller deliver up the Goods to the Seller and if the Buyer fails to do so the Seller may enter upon any premises occupied by the Buyer where the Goods are situated and repossess the Goods (iii) not pledge or in any way charge by way of security for any indebtedness any of the Goods and (iv) insure and keep insured the Goods to the full Price against all risks to the reasonable satisfaction of the Seller and at the request of the Seller produce a copy of the policy of insurance and without prejudice to the other rights of the Seller if the Buyer fails to observe and perform the conditions of this paragraph of this condition all sums whatever owing by the Buyer to the Seller shall forthwith become due and payable.
  4. We are not liable for any loss/damage/injury of goods due to the failure of equipment or late delivery. We are not liable for any loses direct or indirect due to any service or product offered by this website to any company or associated company of the purchaser.